2024 Library Use and Outcomes Survey Results

Published on 11 December 2024

In May and June of 2024, we invited our library members to take part in the Library Use and Outcomes survey. This year, we received the highest number of responses yet, along with an exceptional Net Promoter Score, reflecting strong community satisfaction and support.

The PLEN Library Use and Outcomes Report 2024(PDF, 13MB) compiles these insights, providing a clear picture of the impact of our services and programs.

Since joining Culture Counts' Public Libraries Evaluation Network (PLEN) in 2021, your feedback has helped us continually improve our offerings. We welcome your input at any time.

PLEN Library Use and Outcomes 2024 report(PDF, 13MB)